Saturday, March 20, 2021

Customer Service Is DEAD: Delivering 6-Star Service In A 1-Star World



Customer Service Is DEAD: Delivering 6-Star Service In A 1-Star World Kindle Edition


Best-selling author, serial entrepreneur, international speaker, nationally-syndicated radio host and former All-American Track & Field athlete Mitche Graf has been a passionate lifestyle entrepreneur for over 25 years, dangling his toes into the ponds of many intriguing industries along the way. From selling used bicycle parts out of his garage in the seventh grade to running 4 companies today, he has prided himself on knowing how to squeeze every drop of potential out of his endeavors.

In 2019, he took time off from his own businesses and became the President of an affiliate for the San Francisco Giants baseball team for a season, and bolstered attendance by over 12%, which was the biggest increase in all of professional baseball.

Over the past three decades, Mitche has created many multi-million dollar companies.....two award-winning restaurants, a bustling catering & events company, a national spice manufacturing business with over 4000 accounts, a photography studio, a cribbage board company, an award-winning limousine business, a portable hot tub rental business, a drive-through espresso company, an educational products company, an athletic fitness testing corporation, and even a night crawler company.

Having started, built, and successfully operated and sold numerous enterprises in a multitude of industries has taught him a simple truth: the same basic business principles apply, regardless of the arena you may play in.

As an educator and motivational speaker, Mitche's high-voltage seminars, workshops and coaching have been taught around the world to over 75,000 people in nine countries and nearly every state in the U.S. His cutting-edge articles and columns have appeared in the pages of business trade magazines such as Rangefinder, PPA Magazine, Limo Digest, Chauffer Driven, Image Maker, and Fresh Cup, as well as many online marketing sites and blogs. Mitche's students have generated in excess of $1,000,000,000 in sales as a direct result of executing on his innovative methods and techniques.

A majority of his education and training has been from the School of Hard Knocks, from which he has earned his PhD degree. Through the high-notes of his business home runs, to the low-notes of bankruptcy in the 1990s, Mitche has continued to make bold attempts to redefine the limits of his abilities, and to reinvent the way his businesses operate so they don't become all-consuming black holes that suck him dry of his creative juices and zest for life.

Getting punched in the face from failure is probably the best teacher he has ever had and most of the lessons he has learned were born out of those failures.

He firmly believes life is meant to be lived, not endured, and we each can make a profound difference in the world. He loves his family, loves his friends, and the rest just falls into place!

He is passionate about the outdoors, and laughing, playing guitar, reading, listening to great music, cooking and eating, drinking good wine, taking a tremendous amount of time off to chill, and most importantly, spending time with his family.

Mitche lives in a small country town in Oregon with his wife Tami and their three small children Jaycee, Colton, and Sierra, Tilly the Dog, Nickels the Bunny, Coral the Hermit Crab, and several hundred guppies (names not important).

He spends much of his time looking for ways to work smarter, not harder, so he can spend more time doing and enjoying the things in life that are most important to him.

He believes that EVERY DAY IS A SATURDAY, and this perspective inspires him to wake up every day with a sense of excitement and enthusiasm to live his life by design.