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“There is a spiritual aspect to our lives. When we give, we receive – when a business does something good for somebody, that somebody feels good about them!” – Ben Cohen, CEO Ben and Jerry’s
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In Customer Service is DEAD, author, serial entrepreneur and customer service expert Mitche Graf draws on 35 years of experience developing best-in-class customer care departments and improving communications in businesses of all sizes to offer you new and innovative methods for reinventing customer service policies and training employees in your business to improve customer satisfaction, focus on the customer experience and maximize business growth.
You will take a deep dive into what it really means to go above and beyond customer expectations and create fans for life. You will learn the concept of what it means deliver a "6-Star" experience every single time and how to make sure you are set up for business success.
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In this cutting-edge customer service book, you will learn:
- The 6 keys of the revolutionary “6-STAR SERVICE MANIFESTO” and how to implement them into the foundation of your successful business
- How to proactively solve problems before they become an issue and turn customer complaints into 5-star reviews
- How to design a customer-focused culture so powerful that your employees will automatically do the right thing
- How to institute guidelines that will allow you to hire only the right employees from the start and revolutionize your new employee training
- How to use social media marketing to your advantage in forming customer perceptions and creating customer loyalty
- How to go the extra mile for your customers, even when you don’t want to and create a mindset of “exceptionalism” in yourself and your employees
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From the grocery store, to the gas station, to the TSR on the phone… there has been a major shift away from making the customer the #1 priority to making things convenient, fast and cheap. In all of this progress, the customer has been left behind and forgotten.
If you can provide an unsurpassed commitment to taking care of your customers’ needs, you will be able to blow your competition away and put your business at the top of the food chain. Customer Service Is DEAD will become the new standard in customer care and making customer service fun again!
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Product Details
- Publisher : Power Marketing 101 (March 14, 2021)
- Language : English
- Paperback : 192 pages
- ISBN-10 : 173203446X
- ISBN-13 : 978-1732034464
- Item Weight : 6.9 ounces
- Dimensions : 5 x 0.44 x 8 inches
- Best Sellers Rank: #721,917 in Books (See Top 100 in Books)
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In 2019, he took time off from his own businesses and became the President of an affiliate for the San Francisco Giants baseball team for a season, and bolstered attendance by over 12%, which was the biggest increase in all of professional baseball.
Over the past three decades, Mitche has created many multi-million dollar companies.....two award-winning restaurants, a bustling catering & events company, a national spice manufacturing business with over 4000 accounts, a photography studio, a cribbage board company, an award-winning limousine business, a portable hot tub rental business, a drive-through espresso company, an educational products company, an athletic fitness testing corporation, and even a night crawler company.
Having started, built, and successfully operated and sold numerous enterprises in a multitude of industries has taught him a simple truth: the same basic business principles apply, regardless of the arena you may play in.
As an educator and motivational speaker, Mitche's high-voltage seminars, workshops and coaching have been taught around the world to over 75,000 people in nine countries and nearly every state in the U.S. His cutting-edge articles and columns have appeared in the pages of business trade magazines such as Rangefinder, PPA Magazine, Limo Digest, Chauffer Driven, Image Maker, and Fresh Cup, as well as many online marketing sites and blogs. Mitche's students have generated in excess of $1,000,000,000 in sales as a direct result of executing on his innovative methods and techniques.
A majority of his education and training has been from the School of Hard Knocks, from which he has earned his PhD degree. Through the high-notes of his business home runs, to the low-notes of bankruptcy in the 1990s, Mitche has continued to make bold attempts to redefine the limits of his abilities, and to reinvent the way his businesses operate so they don't become all-consuming black holes that suck him dry of his creative juices and zest for life.
Getting punched in the face from failure is probably the best teacher he has ever had and most of the lessons he has learned were born out of those failures.
He firmly believes life is meant to be lived, not endured, and we each can make a profound difference in the world. He loves his family, loves his friends, and the rest just falls into place!
He is passionate about the outdoors, and laughing, playing guitar, reading, listening to great music, cooking and eating, drinking good wine, taking a tremendous amount of time off to chill, and most importantly, spending time with his family.
Mitche lives in a small country town in Oregon with his wife Tami and their three small children Jaycee, Colton, and Sierra, Tilly the Dog, Nickels the Bunny, Coral the Hermit Crab, and several hundred guppies (names not important).
He spends much of his time looking for ways to work smarter, not harder, so he can spend more time doing and enjoying the things in life that are most important to him.
He believes that EVERY DAY IS A SATURDAY, and this
perspective inspires him to wake up every day with a sense of excitement and
enthusiasm to live his life by design.
